Sequel Business Solutions is a leading, award-winning insurance and reinsurance software specialist, with a Head Office in London EC3 and development office in Malaga, Spain. Since 1993, Sequel’s success has been built on industry expertise, professionalism and an unrivalled track record for delivering powerful software and high quality services ‘on time, on budget’.
Sequel’s Eclipse business software and responsive services are driving the growth and success of some of the world’s leading insurance organisations – insurers, reinsurers, brokers, MGAs, coverholders and start-ups – operating across the Lloyd’s, Companies and international (re)insurance markets.
Sequel’s Head of Infrastructure, Lucas Burridge, explained that they were in the process of evaluating their IT support staff to focus more on their core business activities of software development for the UK and international insurance markets. They were using a sub-contracted IT resource for onsite support, supplemented by ad-hoc staffing from an existing partner, but were interested in how System Professional could help deliver a more flexible and sustainable IT specialist resource to them as they grew.
They were focused on finding a cost-effective support service that could keep pace with their fast-moving business and the high volume of IT projects. Additionally, they knew that they would need specialist external technical assistance, and wanted to find a sustainable partner.
System Professional designed a service solution that met Sequel’s requirements for a skilled onsite resource, supplemented with access to the wider range of IT skills within our service desk and team of Technical Consultants
System Professional now deliver a comprehensive IT Support Service to Sequel. A System Professional support engineer is permanently based onsite, and Sequel have the ﬂexibility to be able to call on a range of supplementary services for discrete projects or when additional resource is required. Lucas and the Sequel team also have the additional security of 3rd line support escalation for more challenging and specialist technical issues.
The collaborative solution created for Sequel has led to these results:
“System Professional took the time to understand the business and worked hard during the transition phase to reduce disruption to our users. They have a great working relationship with the Sequel staff and are now viewed as an extension of our IT team. Their ﬂexible and customer focused approach ensures they are key partners in delivering our internal IT function.”
Lucas Burridge, Head of Infrastructure