IT Support Services

System Professional provide a comprehensive range of proactive / reactive support and managed services to ensure cost-effective IT delivery.

 

 

Our service portfolio is flexible and can be highly tailored to ensure you choose the right level of support for your company. We appreciate that every business is different, so we offer a range of cover to fit your unique requirements.

All managed service contracts are preceded by a site visit, due diligence exercise and comprehensive equipment documentation.

We can help you address the following business challenges:

Specialist IT Assistance:

The range of service offerings is designed to complement our customers' internal IT resource, by providing additional IT skills and expertise when required.

Reduce IT Operational Expenditure:

By managing our customers’ network infrastructure - including servers, routers, switches, firewalls and cabling - we can ensure IT operational expenditure costs remain fixed for the contract duration.

Remote Diagnostics:

We continually monitor your network devices to ensure that any faults are picked up immediately and resolved, allowing you to concentrate on your core business activities.

Supplier Management:

We manage your 3rd parties and suppliers and (where appropriate) monitor their performance against SLAs. This ensures a single point of contact for all your service issues.

Management Reporting:

We provide in-depth system health reporting, allowing a pre-emptive view of issues before they happen. In addition, we supply monthly management reports that demonstrate the success of your IT operation to the Board, partners and staff.

Efficient Fault Resolution:

Secure remote-access allows us to resolve any issues on the initial call, meaning you aren’t left waiting for engineers to call back. All of our services are scalable up to 24x7x365 levels to support your business and mobile users.

System Professional offer three main levels of managed service provision:

(1) SP-Manage

Summary: Infrastructure, network and server management and monitoring service

System Professional utilise industry-leading technology to continually monitor your critical server, network and application infrastructure up to 24x7x365 cover.

(2) SP-Resolve

Summary: Infrastructure, network and server support service

As a standalone offering, or used in conjunction with the SP-Manage service, System Professional will provide access to certified, trained and experienced technical support staff to assist in the resolution of system faults.

(3) SP-Consult

Summary: IT Strategic Management and Delivery consulting services

The SP-Consult service is designed to complement your business strategy by providing highly-trained, experienced technical consultants without the expense or management overhead of increasing internal headcount.

Call us now on +44 (0)1825 830000 for more information. We are happy to discuss your specific requirements and answer any questions you might have.