System Professional : Returns Policy

In the event that any Products supplied need to be returned to System Professional Ltd. for whatever reason, we would like to confirm our terms and conditions relating to returns:

1. Return of Products that have been correctly supplied by System Professional Ltd. to you in accordance with your order will not normally be accepted;

2. Return of any Products, whether correctly or incorrectly supplied, or whether faulty or damaged, may only be made with prior written authorisation and completion of correct Returns form;

3. Returns due to damage or shortage in transit will only normally be considered if the carrier's receipt has been endorsed to that effect;

4. Return of refurbished products for reasons of a cosmetic nature (e.g. scratched casing / damaged box) will not normally be accepted;

5. Requests by you for a returns authorisation will only be considered if this is made within the following timescales:-
For Brand New Products - within 28 calendar days of the invoice date
For Refurbished Products - within 10 working days of the invoice date.

6. Any returns authorisations given by System Professional Ltd. shall be valid for 10 working days from the date of issue. Products which are the subject of a returns authorisation which has time expired may only be returned subject to the issue of a new returns authorisation which will be given at our absolute discretion;

7. System Professional Ltd. reserve the right to charge you for handling and administration in respect of any products that are accepted for return which have been correctly supplied to you.

PROCEDURE

Should you need to return Products to us in accordance with our Returns Policy, would you please:

1. Request a Customer Returns Note from your Dedicated Account Manager (01825 830000);

2. We will send you, by fax or email, a CRN which you will be required to complete IN FULL giving details of the Product(s) you wish to return including, where appropriate, the relevant serial number(s) and confirmation of the date of purchase. You will also be requested to give a thorough and full explanation of the reason for the return. We will only accept a fault diagnosis from yourselves, not a third party;

3. You should then immediately send the duly completed CRN back to us for processing. We will normally consider all requests for returns authorisation within 48 hours of receiving a fully completed CRN;

4. If we consider your request for return to be acceptable, we will contact you and provide you with a returns authorisation number;

5. Products must be returned in the condition in which they were delivered with full contents (eg documentation), and in the packaging in which they were delivered. Products that cannot be returned in their original state (eg. Writing on the packing box, security stickers) will NOT be accepted;

6. If you require replacement Products to be sent to you before we receive the returned items, you will be invoiced at the original sales price and we will quote your original purchase order number on all documentation suffixed (R);

7. We will normally arrange for collection of the Products and once we receive them back, provided that they comply in every respect with the above procedure, we will credit your account with the appropriate sales price;

8. ANY ATTEMPT TO RETURN PRODUCTS TO US WITHOUT FOLLOWING THESE PROCEDURES WILL BE REJECTED.