System Professional : Maintenance and support
System Professional has established a strategic alliance with one of the top service providers in the business: Phoenix IT Group Plc. Together, we can offer you specialist, tailored support services of exceptional quality at highly competitive prices.
By combining forces with Phoenix, we can offer you a range of managed IT services and give you access to expertise and economies of scale normally only available to very large organisations.
A single multi-vendor maintenance service enables you to combine voice and data networks, servers and the desktop environment under one contract. We can provide both hardware break/fix and desk-side support services efficiently and cost-effectively.
To request a formal quotation, please click here: http://www.sys-pro.co.uk/promotions/phoenix.php
Phoenix call upon a dedicated field force of over 500 engineers and more than 300 network specialists, security cleared and accredited by leading vendors, distributed throughout the UK. They hold ISO9001:2000 accreditation and are one of only 12 companies to hold BS 15000.
Phoenix operates two remote management centres, designed and staffed for continuous operation. They can monitor your business-critical server and network infrastructure 24 hours each and every day of the year. They also offer hosting, DR and business continuity services from four locations around the country.
Outstanding account management is an integral part of System Professional's service and the Phoenix partnership enables us to give you regular detailed reporting with rapid vendor escalation when required. We can offer flexible tailored contracts with guaranteed fix SLAs.
Key benefits:
- Logistics, Technical Escalation and Engineering all co-ordinated from one location
- 500 plus field based engineers and 300 on-site/service desk based engineers
- Provides ITIL Best Practise Service Management to help the customer achieve faster response and more cost-efficient support
- Spares located in strategic locations enabling higher SLAs such as Guaranteed Fix Times of 4 hours
Network systems supported: HP, Cisco, 3Com, Nortel, Enterasys, Madge, Planet, Intel, D-Link, Shiva/Spider, Specialix, Digi, Netgear, Allied Telesyn, Bintec, Castelle, Lannett, Olicom, Newbidge, Retix, Extreme, Nokia, Juniper.
Software systems supported: Microsoft, Novell, Citrix, Veritas, BMC Patrol, Sun Solaris, Checkpoint, Open MS, Nokia, Lantronix, Mozilla and McAfee.
Call us now on 01825 830000 for more information. Our experts are on hand to discuss your specific requirements and answer any questions you might have.