Stephen spent the past 10 years within Symantec Managed Services, as an Engineering/Service Delivery Manager delivering full security engineering services to EMEA customers. He has worked in Operation Centre environments providing incident management and solutions to many of the FTSE 250 firms including major banks, aviation giants, oil and energy suppliers and large government sector bodies.

Prior to Symantec, Stephen worked in the Royal Air Force for 9 years as an Air Electronics Operator (Aircrew) and 3 years as a UNIX Network/Systems Administrator/Deputy Operations Controller with responsibility for global military escalation for world events.

On a technical level, Stephen's key technical skills cover a range of leading security vendors and products, including Symantec Enterprise Firewall (Raptor), Check Point FireWall-1 (CCSE NG) and Cisco PIX (CSPFA). He also has a broad knowledge of the Symantec security suite, covering Symantec Intruder Alert, NetProwler, Enterprise Security Manager, Power VPN, NetRecon, Symantec Gateway Security (SGS), Manhunt, Snort and Symantec Network Security (SNS).

Stephen is a CISSP Certified Information Systems Security Professional and holds the ITIL SME Foundation accreditation.

On a personal level, Stephen lives in West Sussex with his family and is kept busy with two new grandchildren.

Tarquin Dunn, System Professional's Technical Director explained that "Stephen is a great hire for System Professional. He's a very experienced Service Desk and Delivery Manager and has a great track record in managing and mentoring support teams within the Commercial and Public sectors. His brief at System Professional will be to enhance the level of IT support we provide to our customers and expand our IT Managed Services capability moving forward."